1. Home
  2. FAQ
Frequently Asked Questions

VS78 FAQ — All Your FAQs Here

If you have any questions about VS78, this page has you covered. From registration and withdrawals to bonuses and gaming — everything is answered in plain, simple language. If you still can't find what you're looking for, reach out to our Live Support directly.

Register Log In
50+
General FAQs
24/7
Live Support
5 min.
Average Resolution Time
Bengali
Language Support

Browse Questions by Topic

Go directly to the category your question falls under.

Account
8 Questions
Deposit
7 Questions
Withdrawal
6 Questions
Bonus
6 Questions
Gaming
7 Questions
Security
5 Questions

Account & Registration

To open an account at VS78, you need an active Bangladeshi mobile number, a strong password, and you must be at least 18 years old. Registration takes just 2 minutes and requires no complicated documents.

No. VS78 allows only one account per person. Attempting to open multiple accounts using the same mobile number, device, or payment method may result in all accounts being closed and any deposited funds being forfeited.

KYC is not required for regular gaming or small withdrawals. However, vs78 may verify your identity for large withdrawals or if unusual activity is detected on your account. In such cases, you may be asked to submit a photo of your national ID or passport.

After logging in, go to Account Settings and select "Change Password" under the Security section. Enter your current password followed by your new one. For stronger security, use a mix of uppercase and lowercase letters, numbers, and special characters.

Yes. As part of responsible gaming at vs78, you can temporarily suspend your own account for anywhere between 24 hours and 6 months. Contact the support team or use the "Self-Exclusion" option in your account settings.

Yes, but this is a security-sensitive change. To update your mobile number, you will need to verify via OTP sent to your old number and complete the process through the support team. The change typically takes effect within 24 hours.

Yes. To permanently close your account, notify the support team in writing. Before deletion, make sure there are no pending withdrawals or active bonuses. Once the account is deleted, data cannot be recovered.

The minimum age to register at VS78 is 18. Minors are not permitted to open an account. If any account is found to belong to someone under 18, it will be closed immediately and any deposited funds will not be refunded.

Deposits & Payments

At VS78, you can deposit using Bangladesh's most popular mobile banking services:
  • bKash — The fastest and easiest method
  • Nagad — Instant credit
  • Rocket — Mobile banking service by Dutch-Bangla Bank
  • Bank Transfer — Via select banks

The minimum deposit amount at VS78 is just BDT 300. This is one of the lowest minimum limits among online gaming platforms in Bangladesh, so players of any budget can get started with ease.

Deposits via bKash, Nagad, and Rocket typically 1–5 minutes your account balance is credited. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, contact the support team with your transaction reference number.

VS78 does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges. VS78 always credits the full deposit amount to your gaming wallet.

If your deposit fails, first check your mobile banking app to see whether the amount was deducted. If the money was deducted but not credited to your account, contact VS78 Live Chat Support with a screenshot of the transaction and the reference number. Issues are usually resolved within 1 hour.

The daily deposit limit at VS78 depends on your account tier and verification status. Standard accounts can deposit up to BDT 50,000 per day. VIP members enjoy higher limits. Contact the support team for specific details.

VS78's policy requires you to use a payment method registered in your own name. Depositing from a third-party account may cause complications at withdrawal. Always use your own bKash or Nagad number.

Withdrawals & Payouts

The withdrawal process at VS78 typically 15 minutes to 1 hour is completed. During peak hours or for large amounts, it may take up to 2–4 hours. Withdrawals made between 11 PM and 5 AM may be processed in the morning.

The minimum withdrawal amount at VS78 BDT 500. Before withdrawing, make sure the wagering requirements for your bonus have been met. Otherwise, only your main balance can be withdrawn, with the bonus balance excluded.

If your withdrawal has been pending for more than 4 hours, contact Live Chat Support and provide your withdrawal ID. Common reasons include a pending account verification, incomplete bonus wagering, or a temporary issue with the banking system.

VS78 generally does not charge withdrawal fees. However, your mobile banking provider may apply their own cash-out charges. For large bank transfers, a small processing fee may apply — check with support in advance.

Regular members can withdraw up to a maximum of BDT 1,00,000 withdrawal per day. VIP members enjoy a much higher limit. If you need to withdraw more, the support team can make special arrangements.

Yes, you can cancel a withdrawal yourself as long as it is still in "Pending" status. Once it moves to "Processing" or "Completed," cancellation is no longer possible. Any cancelled amount will be returned to your gaming wallet.

Bonuses & Promotions

New members on their first deposit 100% Welcome Bonus receive — up to BDT 5,000. You can also earn additional bonuses after registration through free spins and special promo codes. Visit the Promotions page for details.

A wagering requirement means you must place a specified amount in bets before withdrawing your bonus funds. For example, if you receive a BDT 1,000 bonus with a 10x wagering requirement, you must wager a total of BDT 10,000 before withdrawing. Requirements vary by bonus — always read the bonus terms.

Every time you log in to VS78, you will see a "Daily Bonus" banner on your dashboard. Click the "Claim" button and the bonus will be added to your wallet instantly. Log in 7 days in a row to unlock a special weekly reward as well.

VS78 does not offer a daily reload bonus, but weekly and monthly reload offers are available. New weekly reload offers typically go live every Monday. VIP members receive additional reload benefits.

Yes. Taking a bonus at vs78 is entirely optional. If you prefer not to receive a bonus at the time of deposit, select the "Deposit Without Bonus" option. If a bonus is already active and you wish to cancel it, contact support — but note that any associated winnings will also be forfeited.

Invite your friends through VS78's referral program and earn a bonus once they register and make their first deposit. Copy your unique referral link from your account and share it. The more referrals you make, the bigger your bonus.

Gaming & Betting

VS78 offers a wide range of games, including:
  • Live Casino — Baccarat, Roulette, and Blackjack with real dealers
  • Sports Betting — 30+ sports including cricket, football, and kabaddi
  • Bingo — Hugely popular in Bangladesh
  • Slot Games — 1000+ slot machines
  • Fishing Games — Exciting fishing games

Yes. Live cricket betting is one of the most popular sections at vs78. Real-time odds are available for all major tournaments including IPL, BPL, and the World Cup. You can place a variety of bets including ball-by-ball, match winner, and top batter.

No, the VS78 website is fully functional on mobile browsers. However, Android App Download the app for a better experience — faster loading, push notifications, and exclusive app bonuses. Get it from the VS78 app page.

VS78's game servers save your session. If you get disconnected, you can resume from where you left off once you reconnect. For live betting, any bets already confirmed at the time of disconnection remain valid.

Yes. As part of responsible gaming, vs78 lets you set your own daily, weekly, or monthly betting limits. You can find this option under the "Responsible Gaming" section in your account settings.

In VS78's bingo game, purchase a card and wait for the random number draw to begin. Mark off numbers as they match your card. The first player to complete a full row, column, or diagonal wins. You can also chat with other players in the live bingo room.

All games at VS78 are sourced from internationally certified providers that use RNG (Random Number Generator) technology. This means every game outcome is completely random and cannot be manipulated by anyone.

Security & Privacy

VS78 All Your Information SSL/TLS Encryption keeps your data secure. Information stored on our servers is never shared with third parties, except where required by law. Read our Privacy Policy to learn more.

Go to Account Settings and enable "Two-Step Verification" under the "Security" section. From that point on, a one-time OTP code will be sent to your mobile each time you log in, adding an extra layer of protection to your account.

If a login attempt is made from a new device or unfamiliar location, VS78 sends an SMS alert to your registered number. If you receive such an SMS without having logged in, change your password immediately and notify the support team.

Always check your browser's address bar vs78.win to stay safe. Always verify the green padlock (HTTPS) in your browser. VS78 will never ask for your password or OTP via SMS or WhatsApp. Do not click on suspicious links.

Contact VS78 Live Support immediately and request a temporary account suspension. Your account will be recovered after verifying your registered mobile number and identity. Going forward, use a strong password and keep 2FA enabled.
If you can't find your answer here, visit VS78's Live Chat Support Available 24/7, just for you. Get quick support in Bengali and have your issues resolved fast.
Quick Links
24/7 Support

Our Bengali-speaking support team is always here to help. Reach us via Live Chat.

[email protected]
8:00 AM – 12:00 AM (Priority)
Tips Always have your Account ID and Transaction Reference Number on hand — it helps resolve issues much faster.

Why Choose VS78?

Millions of Bangladeshi players trust VS78 for these reasons.

Instant Deposits & Withdrawals

Deposit in minutes via bKash, Nagad, or Rocket and withdraw your winnings fast. No unnecessary delays at VS78.

Exciting Bonuses & Promotions

Welcome bonus, daily cashback, referral rewards — VS78 gives you the chance to earn extra value on every deposit.

Smart Mobile App

Play anywhere with the VS78 Android App — smooth performance on low data, a user-friendly interface, and fast loading.

VIP & Loyalty Program

The more you play, the more points you earn. VS78's VIP Program offers exclusive bonuses, faster withdrawals, and a dedicated personal account manager.

Safe & Licensed Platform

VS78 operates under an international license. Your funds and personal data are protected by SSL encryption and an anti-fraud system.

24/7 Support in Bengali

Get help in your language. VS78's support team speaks Bengali and is always ready to resolve any issue quickly.

Special Offer Running Now

Join VS78 Now

Got your questions answered? Don't wait — register on VS78 now. Claim a 100% bonus on your first deposit and enjoy an exciting gaming experience alongside thousands of players.

Register for Free Download the App

18+ | Play Responsibly | Responsible Gaming Read Policy

বাংলা